Legal & Compliance
Service Fulfillment Expectations
A clear breakdown of what Ziatan does for you and what the provider is responsible for — so you know exactly what to expect.
Effective Date: June 2, 2026
1. What Ziatan Does
- Compares the internet, TV, phone, mobile, and security options available at your address.
- Guides you through the selection process to find a good fit.
- Helps place your order through the provider's portal.
2. What the Provider Owns
The chosen provider is solely responsible for fulfillment, equipment, installation, activation, billing, technical support, service quality, and any service-level agreements. Issues with these must be addressed directly with the provider.
3. Order Process
Compare → call our agents → confirm your selection → the order is placed in the provider's system. Payment and account setup happen directly with the provider.
4. Timelines & Expectations
Installation timing, contract terms, and pricing are determined by the provider and vary by address and promotion. Any timelines discussed by Ziatan are estimates; the provider's official terms govern.
5. Issues & Escalation
For service issues after ordering, contact the provider's support line. If you need help reaching the right team, contact Ziatan and we'll point you in the right direction.
Contact Information
For questions about this policy, contact us:
Ziatan
1730 S Amphlett Blvd, San Mateo, CA 94402
Phone: 833-261-0564
Email: compliance@ziatan.com